Delivery 2019-01-24T07:05:30+00:00

Delivery is a vitally important consideration; fairly obvious you might think.

When we promise a delivery – it happens. You won’t have to waste your time chasing us. Generally speaking, once a customer has been established we deliver to mainland UK within 3 days, overnight if it’s necessary.

“In 1988 Greg and I founded Nationwide Paper Traders Ltd. In that time we have never failed to deliver a promise or knowingly be beaten for the price in a like for like situation. Service to the customer is our number one priority, which is why we believe that many national organisations entrust us with their business. We hope you will too.”

Steve Brown – Director

Your order will be fulfilled by the delivery date and sent to the delivery address set out in the dispatch confirmation or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation, unless there are exceptional circumstances.

The specified dates by Nationwide Paper towards delivery are intended to be an estimate and time for delivery shall not be of the essence.

Subject to the other provisions of these conditions Nationwide Paper shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery or short delivery of the Goods (even if caused by our negligence) or performance of the Services.

If for any reason the customer fails to accept delivery of any of the goods when they are ready for delivery,

(a) risk in the goods shall pass to the customer;

(b) the goods shall be deemed to have been delivered; and

(c) Nationwide Paper may store the goods for up to 30 days until delivery, whereupon the customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance), thereafter we reserve the right to rescind the contract.

The customer shall provide on delivery and at its expense adequate equipment and manual labour for offloading the goods, if necessary.

Nationwide Paper shall not be liable for any non-delivery of goods (even if caused by our negligence) unless the customer gives written notice to us of the non-delivery within 7 days of the date when the goods would in the ordinary course of events have been received.

Any liability of Nationwide Paper for non-delivery of the goods shall be limited to replacing the goods or issuing a credit note or refund.

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect device information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

We do not collect credit card or payment information.

When we talk about “Personal Information” in this privacy policy, we are talking both about device Information and order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information that we generally collect to fulfil any orders placed through the site (including processing your payment information via phone, arranging for shipping, and providing you with invoices and order confirmations). Additionally, we use this order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by writing us or simply dropping an email to us on info@nationwide-paper.co.uk

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the site, we will maintain your order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@nationwide-paper.co.uk or by mail using the details provided below:

Nationwide Paper Traders Ltd, Unit 3, Lambwood Industrial Estate, Grazeley, Reading, RG7 1JF, United Kingdom